Solutions

One platform.
Four perspectives.

Shorekeeper adapts to the seat you sit in. Underwriters see books and loss ratios. Brokers see clients and claims. Handlers see work and next steps. Clients see a WhatsApp chat. All of it, one shared source of truth.

01. For UMAs

Run your whole operation from one clean pane of glass.

Shorekeeper gives UMA leadership the end-to-end picture — book performance, handler productivity, compliance posture, broker pipeline — without knitting together four different reports at month-end.

  • Live loss ratio, claims velocity and reserve accuracy on a single dashboard.
  • Broker onboarding with FSP verification, document expiry, and commission tracking.
  • Automated bordereaux and underwriter reporting, generated from the transactional record.
  • FAIS and POPIA compliance calendars with sign-off chains, not spreadsheets.
UMA dashboard · April 2026
GWP MTD
R 12.4M
LOSS RATIO
61%
OPEN CLAIMS
284
AVG SETTLE
9 days
02. For Brokers

Less admin. More advising. Happier clients.

Brokers get a portal and a WhatsApp channel. Register claims in under three minutes. Pull policy schedules in seconds. Watch settlements move, live — without chasing the handler every Tuesday.

  • Register claims on WhatsApp or in the portal — same outcome, same claim number.
  • Policy schedules, excesses and endorsements available instantly.
  • Live status on every open claim, with a clear next-step owner.
  • A shared Tides thread so nothing gets lost in an email chain.
Broker portal · Thandi N.
Open claims · 7
SK2026/4/0004 — client asking for update
In assessment · assessor booked Thursday · reserve R 84,200
EVE · I can draft a progress note for your client now?
Yes please
03. For Claims Handlers

Focus on decisions, not data entry.

The handler workspace is where Shorekeeper earns its keep. Every claim is a single focused page — the facts, the thread, the documents, the next step. EVE handles the typing; you handle the judgement.

  • One pane: policy, claim, reserve, documents, audit trail.
  • Tides threads for every claim, internal and external cleanly separated.
  • EVE drafts acknowledgements, summaries, quotations and settlement letters.
  • Intelligent next-step suggestions grounded in the claim's state.
Handler view · Morné B.
SK2026/4/0004 · Motor
ASSESSOR DUE
SK2026/4/0011 · Non-motor
AWAITING CLIENT
SK2026/4/0018 · Motor
READY TO SETTLE
EVE · Three claims ready for your action today. Want me to draft settlement letters for SK2026/4/0018?
04. For Insurers & Binder Partners

Your binder, with an unbroken audit trail.

Shorekeeper gives insurers and reinsurers the confidence that every policy, every claim, and every rand is captured, reserved and reported correctly — without the month-end data chase.

  • Real-time loss ratios, cohort reporting, and reserve accuracy.
  • Machine-readable bordereaux, generated automatically.
  • An unbroken audit trail — down to the field-level change.
  • Direct API access for your own reporting and data warehouse.
Binder view · Q2 2026
GWP
R 38.6M
LOSS RATIO
59%
EXPENSE RATIO
18%
COMBINED
77%
And one thing that never changes

Whichever seat you sit in — you're never charged a percentage of premium.

Other platforms quietly take 1.2% – 1.8% of your book, forever. We don't. A transparent subscription plus utilization — so growth pays you, not your vendor.

Your seat, your demo

Let's tailor this to your role.

Tell us which perspective matters most, and we'll shape the walkthrough around it.

Request a demo