The UMA compliance calendar, explained
A month-by-month walkthrough of the FSP, FAIS and POPIA obligations that define a UMA's year.
Read →Writing from the Shorekeeper team — compliance deep-dives, product changelogs, engineering posts, and conversations with the UMAs, brokers and handlers already on the platform.
By moving FNOL onto WhatsApp with EVE and consolidating handler work in Tides, a mid-sized UMA brought average claim registration down from 18 minutes to under three. Handlers freed up a full working day a week.
We walk through the move — why they made it, what broke along the way, and where the numbers landed after six months in production.
A month-by-month walkthrough of the FSP, FAIS and POPIA obligations that define a UMA's year.
Read →Threaded claim collaboration gets EVE summaries, internal/external separation, and direct assessor access.
Read →How EVE's state machine, guardrails and human-handover logic were designed — and what we learned the hard way.
Read →The case against percentage-of-GWP pricing, written for UMA principals who are tired of paying a silent growth tax.
Read →A single-page summary of the platform, for your exec team or your underwriter.
Download →A practical checklist and guide to how Shorekeeper helps UMAs stay inside POPIA, day-to-day.
Download →An onboarding script — exactly what to show, teach and measure in a handler's first five days.
Read →Building insurance software for a country where the power goes off on a schedule.
Read →Every update shipped this quarter — across Claims, Tides, WhatsApp and Compliance.
Read →We'll send over the most relevant guides, case studies and internal briefs — tailored to your role.
Ask the team →