EVE isn't a chatbot bolted onto a help page. She's the AI layer of Shorekeeper — fluent in your policies, your claims, your broker book and your compliance rules. She lives on WhatsApp for your clients and inside Tides for your team.
EVE greets your clients on WhatsApp, authenticates them against their registered phone number, and handles the repetitive work that used to burn through handler hours — policy queries, claim registration, status updates, document intake.
Inside Tides, EVE drafts reply letters, summarises long threads, suggests next steps based on the claim's state, and pulls policy clauses into the conversation when they're relevant. She never makes the final decision — your handler does.
EVE follows a tight state machine. Every intent is named, every response is templated, every action is logged. Clients feel they're chatting with a kind, competent human. Your compliance officer sees a fully structured, fully audited transcript.
EVE only reveals policy and claim information tied to the registered WhatsApp number on file. No phone match, no data out. Ever.
EVE can draft a settlement letter, but a human handler presses the button. Authority limits are enforced at the system level, not by policy.
Every message in, every message out, every tool call — recorded, timestamped and tied to the claim. Your compliance officer sleeps well.
Ambiguity, anger, anything legally sensitive — EVE steps aside and brings a human in, with full context preserved.
Consent, retention and data-minimisation principles are baked into every prompt and every tool. PII is treated as PII, not text.
EVE reads from your policy wordings and the live claim record. If she doesn't know, she says so — and asks a human.
EVE doesn't replace your team — she frees them. The repetitive 70% of a handler's day becomes automatic, so your best people work on the claims that actually need judgement.
We'll set up a sandbox, load a demo policy book, and let you try EVE the way your clients will — on your own phone, in your own thumbs.
Request a live demo →